RETURNS & EXCHANGES

AUSTRALIAN RETURNS

WHAT IS YOUR RETURNS POLICY?

For all full priced purchases a customer is required to request a return within 7 days of receiving the order. The item(s) must be in the original and unworn condition with all tags attached. Please note any garments that appear to have been worn, washed, or altered will not be accepted. Please take care when trying on garments, as we cannot accept garments that have makeup stains and/or smell of perfume. The item(s) must be returned before the refund or exchange is made. Outlet items are final and can not be returned for exchanges or refunds.

ARE RETURNS FREE?

The shipping cost of returning item(s) to Lune Resort for an exchange or refund are not covered or reimbursed by us. However, if you request an exchange, we will arrange to send the new item out to you.

HOW DO I ORGANISE A RETURN?

If you have met the above requirements, please email us at takemeto@luneresort.com with your request.

Let us know what you would like to return and if you would prefer an exchange, credit note or refund. We will provide you with an RA number.

Return your item using a traceable service within 7 days of receiving your RA number. We are unable to be held liable for the loss of your item being returned.

WHERE DO I SEND MY RETURNED ITEM(S)?

All items need to be received into our returns centre in Sydney, Australia. We will provide you with the full details once your return has been authorised.

HOW LONG WILL IT TAKE TO PROCESS MY REFUND?

Once we receive your return, please allow 3-5 business days for your return to be processed at our warehouse. We will send you an email when our team has processed your refund.

HOW LONG WILL IT TAKE TO PROCESS MY EXCHANGE?

Once we receive your return, please allow 2-5 business days for your return to be processed. We will send you an email once our team has shipped your exchange so you know it is on the way.  

INTERNATIONAL RETURNS

WHAT IS YOUR RETURNS POLICY?

We accept returns on all full priced International orders within 7 days of delivery for a credit note only. We do not offer a refund or exchange on international orders. The item(s) must be in the original and unworn condition with all tags attached. Please note any garments that appear to have been worn, washed, or altered will not be accepted. Please take care when trying on garments, as we cannot accept garments that have makeup stains and/or smell of perfume. The item(s) must be returned before the credit note is issued. 

ARE RETURNS FREE?

The shipping cost of returning item(s) to Lune Resort for a credit note are not covered or reimbursed by us. 

HOW DO I ORGANISE A RETURN?

If you have met the above requirements, please email us at takemeto@luneresort.com with your request.

Let us know what you would like to return and we will provide you with an RA number.

Return your item using a traceable service within 7 days of receiving your RA number. We are unable to be held liable for the loss of your item being returned.

WHERE DO I SEND MY RETURNED ITEM(S)?

All items need to be received into our returns centre in Sydney, Australia. We will provide you with the full details once your return has been authorised.

HOW LONG WILL IT TAKE TO PROCESS MY CREDIT NOTE?

Once we receive your return, please allow 3-5 business days for your return to be processed at our warehouse. We will send you an email when our team has processed your credit note.